Orders are generally processed within 1–2 business days. Business days are Monday through Friday, excluding US federal public holidays.

After dispatch, delivery within the United States generally takes 4–6 business days. The total estimated delivery time, including processing, is 5–8 business days. Delivery times may vary due to carrier delays, holidays, weather, or remote delivery locations. For full details, please visit our Shipping Policy.

Yes. We offer free standard shipping on all orders shipped within the United States, unless otherwise stated at checkout or as part of a specific promotion.

Our order cut-off time is 4:00 PM Central Time, Monday through Friday. Orders placed after the cut-off time, on weekends, or on US federal public holidays may be processed on the next business day.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information where available. You can also check your order status on our Order Tracking page.

Please contact us as soon as possible via website chat or at support@stilnovawear.com. We will do our best to update your address before your order is processed or shipped, but we cannot guarantee changes once an order has been dispatched.

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue caused by the customer, any return shipping fees, re-shipping costs, or related carrier charges may be deducted from any applicable refund where permitted by law.

You may request a return within 30 days from the date of delivery. Items must be unworn, unwashed, undamaged, unused, and in original condition with all original tags, labels, and packaging where applicable. For full details, please visit our Return & Refund Policy.

Yes, provided they are unworn and in original condition. Soles must show no signs of wear, dirt, scratches, or outdoor use. Shoes must be returned in their original shoe box where applicable. Please do not use the original shoe box as the outer shipping box.

1. Contact us via website chat or email support@stilnovawear.com.
2. Include your order number, the item you want to return, and the reason for your return.
3. Wait for our return confirmation and return instructions by email.
4. Pack the item securely, preferably in its original packaging.
5. Ship the package using a tracked shipping service and share the tracking number with us.

Please do not send any items back without first receiving return confirmation from us. Unauthorized returns may not be processed.

Once your return has been approved, please ship the item to: Stilnovawear Returns
1323 Walnut St
Kansas City, MO 64106
United States
This address is for approved product returns only. It is not a retail store, registered company office, or general correspondence address.

For standard returns, return shipping costs are the customer's responsibility. If your item arrives damaged, defective, or incorrect, Stilnovawear will cover the return shipping cost or provide an appropriate solution, such as a replacement or refund.

Once your return has been received and inspected, approved refunds are processed within 5 business days to your original payment method. Your bank, card issuer, or payment provider may take an additional 3–7 business days to post the refund to your account.

Items marked as final sale cannot be returned unless they arrive damaged, defective, incorrect, or unless otherwise required by applicable law.

Stilnovawear offers fashion products, including apparel and footwear such as blazers, blouses, dresses, jackets, shoes, t-shirts, and related items.

We make reasonable efforts to display product information, descriptions, prices, sizes, colors, and images accurately. However, minor variations in color, appearance, fit, or finish may occur due to screen settings, lighting, photography, production differences, or normal manufacturing tolerances.

We do not offer a separate commercial warranty unless expressly stated on the product page or in writing. However, products should match their description and be free from material defects at the time of delivery. If your item arrives damaged, defective, incorrect, or not as described, please contact us as soon as possible so we can review the issue.

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express

Only the payment methods displayed at checkout are available for your order. For more information, please visit our Payment Policy.

Payments are processed securely through our e-commerce platform and third-party payment providers. We do not store your full credit card number or full payment card details on our own systems.

All prices and transactions on our website are shown and processed in US dollars (USD), unless otherwise stated at checkout.

Applicable sales tax, if any, will be calculated and displayed at checkout based on your shipping address and applicable tax rules. Your full order total will be shown before you place your order.

Please check that your card details, billing information, available funds, and online purchase permissions are correct. You may also try another accepted payment method or contact your bank or card issuer. If you still need help, contact us via website chat or at support@stilnovawear.com.

Please contact us as soon as possible, preferably within 7 days of delivery, via website chat or at support@stilnovawear.com. Include your order number, a clear description of the issue, and photos of the item, packaging, shipping label, and any visible damage or defect. After reviewing the issue, we will offer an appropriate solution.

Please contact us as soon as possible, preferably within 7 days of delivery, via website chat or at support@stilnovawear.com. Include your order number and a photo of the item received. We will review the issue and provide an appropriate solution, such as a replacement, refund, or return instructions at our cost where required.

You can reach us via website chat or by email at support@stilnovawear.com. If you are contacting us about an order, please include your order number and the email address used at checkout.

• Monday – Friday: 8:00 AM – 6:00 PM Central Time
• Saturday – Sunday: 8:00 AM – 4:00 PM Central Time

Inquiries received outside these hours will be reviewed on the next available business day. We aim to respond within 24–48 hours during business days.

Store name / trading name: Stilnovawear
Legal company name: BJ Ecom B.V.
Registered company address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@stilnovawear.com
Stilnovawear is a trading name of BJ Ecom B.V., a company registered in the Netherlands. Customer support is provided online through our email address and website chat.

Our full policies are available here:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Payment Policy