Terms of service

Terms of Service

Last updated: May 30, 2026

Welcome to Stilnovawear. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store by customers in the United States.

Stilnovawear is a trading name of BJ Ecom B.V., a company registered in the Netherlands. Our registered company address is Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. Definitions

We / Us / Our: BJ Ecom B.V., trading as Stilnovawear.
Stilnovawear: The trading name used by BJ Ecom B.V. for this online store.
Customer / You: Any person who visits our website or purchases products from us for personal, non-commercial use.
Products: Apparel, footwear, accessories, and any other items offered for sale on our website.
Business Day: Monday through Friday, excluding US federal public holidays.
Return Window: The period within which a customer may request a return, as explained in our Return & Refund Policy.

2. Seller Identity

The seller and legal company responsible for this website is:

Store name / trading name: Stilnovawear
Legal company name: BJ Ecom B.V.
Registered company address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@stilnovawear.com

Product returns are handled according to our Return & Refund Policy. Please do not send any return package without first receiving return confirmation from us.

3. Scope of These Terms

These Terms apply to all visits, orders, purchases, offers, and contracts made through our website by customers in the United States.

Any terms or conditions proposed by a customer that differ from these Terms will not apply unless we expressly agree to them in writing.

4. Products and Product Descriptions

Stilnovawear offers fashion products, including apparel and footwear such as blazers, blouses, dresses, jackets, shoes, t-shirts, and related items.

We make reasonable efforts to display product information, descriptions, prices, sizes, colors, and images accurately. However, minor variations in color, appearance, fit, or finish may occur due to screen settings, lighting, photography, production differences, or normal manufacturing tolerances.

Such minor variations do not constitute a defect if they do not materially affect the normal use, quality, or appearance of the product.

5. Orders and Formation of Contract

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

A contract is formed when your order is accepted and you receive an order confirmation email from us or our e-commerce platform.

We reserve the right to refuse, cancel, or limit any order where reasonable, including in cases of:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized payment activity
Violation of these Terms
Shipping address issues or delivery restrictions

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

6. Customer Information and Order Accuracy

You are responsible for ensuring that all information provided during checkout is accurate, complete, and up to date. This includes your name, email address, billing address, shipping address, and payment information.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order information, please contact us as soon as possible at support@stilnovawear.com or through our website chat. We will do our best to assist before the order is processed or shipped.

7. Pricing and Payment

All prices on our website are displayed in US dollars (USD), unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without prior notice. The price charged for your order will be the price displayed at checkout at the time your order is placed.

We accept secure payment methods displayed at checkout, which may include:

Visa
Mastercard
American Express
Other payment methods shown at checkout, where available

Payment must be completed before an order is processed. Payments are handled securely by third-party payment providers. We do not store your full payment card details on our own systems.

For more information, please see our Payment Policy.

8. Taxes

Applicable sales tax, if any, will be calculated and displayed at checkout where required by law.

You are responsible for any taxes, fees, or charges that apply to your order, unless they are expressly included in the product price or checkout total.

9. Shipping and Delivery

We currently sell and ship to customers in the United States.

Orders are generally processed within 1–2 business days. Estimated delivery time is generally 4–6 business days after dispatch, unless otherwise stated on our website or during checkout.

Our order cut-off time is 4:00 PM Central Time, Monday through Friday. Orders placed after the cut-off time may be processed on the next business day.

Shipping is free on all orders, unless otherwise stated at checkout or in a specific promotion.

Delivery times are estimates only and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our control.

For full shipping details, please see our Shipping Policy.

10. Risk of Loss and Delivery Issues

Risk of loss or damage to products generally passes to you once the order has been delivered to the shipping address provided at checkout.

If your package is lost, delayed, marked as delivered but not received, or returned to sender, please contact us as soon as possible so we can review the issue and assist where possible.

If a package is returned because of an incorrect address, refusal of delivery, failure to collect, or another issue caused by the customer, any return shipping fees, re-shipping costs, or related charges may be deducted from any applicable refund where permitted by law.

11. Returns and Refunds

Customers may request a return within 30 days from the date of delivery, subject to the conditions set out in our Return & Refund Policy.

Returned items must be unworn, unwashed, undamaged, unused, and in original condition with all original tags, labels, and packaging where applicable.

For standard returns, return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Refunds are processed after the returned item has been received and inspected. Approved refunds are issued to the original payment method.

For full return instructions, exclusions, timelines, return address, and refund details, please review our Return & Refund Policy.

12. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, at support@stilnovawear.com or through our website chat.

Please include your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and any visible damage or defect.

After reviewing the issue, we will offer an appropriate solution. This may include a replacement, refund, or return instructions at our cost where required.

Nothing in these Terms limits any rights you may have under applicable US federal or state consumer protection laws.

13. Product Use

You are responsible for using products in a reasonable and appropriate manner and in accordance with any care instructions, product labels, or guidance provided.

We are not responsible for damage caused by misuse, improper washing or care, alteration, normal wear and tear, accidental damage, or failure to follow product care instructions.

14. No Separate Commercial Warranty

We do not offer a separate commercial warranty unless expressly stated on the product page or in writing.

However, products should match their description and be free from material defects at the time of delivery. If you believe a product is defective or not as described, please contact us so we can review and resolve the issue in accordance with applicable law and our policies.

15. Promotions, Discounts, and Gift Cards

Promotions, discount codes, and special offers may be subject to additional terms, expiration dates, exclusions, or limits.

Discount codes must be applied at checkout and generally cannot be applied retroactively after an order has been placed.

We reserve the right to modify, suspend, or cancel promotions where reasonable, including in cases of misuse, fraud, technical errors, or unauthorized distribution.

16. Website Use

You agree not to misuse our website or interfere with its normal operation. You must not:

Use the website for unlawful, fraudulent, harmful, or abusive purposes
Attempt to gain unauthorized access to our systems, accounts, or data
Introduce viruses, malware, bots, scraping tools, or harmful code
Copy, reproduce, or exploit website content without permission
Use our website in a way that could damage, disable, or impair its functionality

We may restrict, suspend, or terminate access to our website if we reasonably believe these Terms have been violated.

17. Intellectual Property

All content on this website, including text, images, graphics, logos, product photography, page designs, icons, videos, and other materials, is owned by BJ Ecom B.V., trading as Stilnovawear, or by our licensors, suppliers, or content providers.

This content is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, publish, display, sell, or use any website content for commercial purposes without our prior written permission.

18. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment providers, shipping services, or other external services.

We are not responsible for the content, policies, availability, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

19. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect personal information in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information may be processed as described in our Privacy Policy.

20. Limitation of Liability

To the fullest extent permitted by applicable law, BJ Ecom B.V., trading as Stilnovawear, will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our website, your purchase of products, or these Terms.

To the fullest extent permitted by applicable law, our total liability for any claim related to a product purchase will not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or any rights that cannot be excluded under applicable consumer protection laws.

21. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, strikes, labor disputes, supply chain disruptions, transportation delays, customs delays, technical failures, cyber incidents, government actions, pandemics, carrier disruptions, or other events beyond our control.

22. Complaints and Customer Support

If you have a complaint, concern, or question about your order, please contact us first so we can try to resolve the issue directly.

You can contact us through our website chat or by email at support@stilnovawear.com.

We aim to respond to customer inquiries within 24–48 hours during business days.

23. Dispute Resolution

We encourage customers to contact us first with any complaint or dispute so we can attempt to resolve the matter fairly and efficiently.

If a dispute cannot be resolved directly with us, you may have the right to contact relevant consumer protection authorities in your state or at the federal level, including the Federal Trade Commission (FTC).

Nothing in these Terms limits any mandatory rights or remedies you may have under applicable US federal or state consumer protection laws.

24. Governing Law

These Terms are governed by the laws of the Netherlands, because BJ Ecom B.V. is a company registered in the Netherlands.

However, because this website serves customers in the United States, nothing in these Terms limits or waives any mandatory consumer protection rights you may have under applicable US federal or state laws.

Where required by applicable law, you may also have the right to bring claims or complaints in your local jurisdiction.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, policies, legal requirements, or services.

The current version of these Terms will always be published on this page. The “Last updated” date at the top of this page will indicate when the Terms were last revised.

Your continued use of our website after any changes means that you accept the updated Terms.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will remain valid and enforceable to the fullest extent permitted by law.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy, form the agreement between you and BJ Ecom B.V., trading as Stilnovawear, regarding your use of our website and purchase of products from us.

28. Contact Information

If you have questions about these Terms, your order, or our policies, please contact us:

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